Use Noor on dashboards

Open Noor on a dashboard

1. Open the dashboard you want to explore.
2. Select Noor in the top-right.
3. Noor opens in a panel on the right-hand side, while the dashboard remains visible.

Users can ask Noor specific questions about the coverage displayed on the dashboard. Noor may present a compact summary of the dashboard data available to it. Use this as a starting point for exploration.

Ask Noor a focused question

Enter a question in the message box or choose a suggested prompt. Noor generates an answer using the dashboard context and data available at that point.

Good starting questions

• Give me an overview of the week.
• What is driving the change in volume?
• What are the main sentiment themes?
• Which stories need attention?

For a stronger answer, state the question or decision, timeframe, brands or topics, market, measure and desired output format.

Example prompt
Using the past seven days, list the three main drivers of negative sentiment for Brand X. For each, include the supporting coverage count and a cautious one-sentence implication.

Ask Noor focused questions about the dashboard data

Noor is designed to work in the context of the current dashboard and the data made available to it. Active filters are important context, but you should confirm the scope described in the answer.

Change the scope

Selecting the Filter button allows the user to amend the filters currently applied to
the dashboard, such as date range, sentiment, tiers and tags. After changing dashboard filters or refreshing recently ingested content, ask the question again. 

Adjust the dashboard scope using filters such as timeframe, sentiment, outlet tiers and tags

When ambiguity is possible

State the timeframe, market, brand or issue explicitly in your prompt - even when you expect Noor to infer it from the dashboard.

Give yourself more room to investigate

Expand Noor to fullscreen when you want more space to review a longer answer or work through several follow-up questions.

Select the expand control to open Noor in full screen

Use full-screen view when you need more space to investigate

Continue an earlier investigation

Select Chat history, then choose a previous conversation to continue where you left off.

Use Chat history to return to a previous conversation.

Start a fresh investigation

Select the new conversation using the compose button indicated by the pen and paper icon, when you want to explore a different question. Noor returns to its starting state for a new line of enquiry.

Start a new conversation when you want to explore a different question

Troubleshoot an unexpected answer

If an answer does not look right:

1. Confirm the account, dashboard and selected view.
2. Review the active filters and timeframe.
3. Refresh the dashboard if data or filters changed recently.
4. Restate the required scope clearly in the prompt.
5. Ask again, then compare the answer with the dashboard and source coverage.

Need more help? If the issue continues, contact your CARMA representative or support team. Include the account, dashboard, selected filters, exact prompt, full response, expected result, actual result, date and time, and a screenshot.